FAQ

Everything to know before you pick your perfect pieces.

How do sizes work?

Every set fits a little differently — some sculpt, some stretch. That’s why each product has its own dedicated Size Chart a little way under the size picker.

The size the model has on is listed too, as a reference point.

Unsure? It's usually safer to size up. And should the size miss, there are 60 days from delivery to write in and swap it, or take the value as credit.

The fit is wrong - what now?

No stress — email us within 60 days of delivery with the order number in it. Our team can sort out a new size, or credit to spend here, which depends on what you bought and where you are, and quite often the first item can stay with you.

Exchanges depend on product availability.

When will my order arrive?

Orders are processed in 1–2 business days, then sent out on a tracked service:

UK: 5–12 working days
USA: 5–8 working days
Europe: 5–15 working days
Rest of the world: 7–20 working days

Is the packaging discreet?

Yes — always.
Your order comes in a plain, unmarked parcel, and nothing printed outside gives away lingerie or Madam Muse.

Inside, though, that's the fun part.

Can I send an item back?

You can return your order within 60 days of delivery. Send pieces back unworn and unused, still new, still in the packaging they came in.

Contact our support team with your order number before before sending anything back and we’ll send you the return steps. The customer pays return shipping, and refunds go out within 2 business days once your return arrives and is checked. Full details in our Refund Policy.

Which ways of paying can I use?

Credit and debit cards of every major kind work here, along with Shop Pay, Apple Pay, Google Pay and Amazon Pay. Checkout lists whichever ones apply where you are.