Refund policy

Refund Policy

Refund Eligibility

At Madam Muse, we want you to be completely satisfied with your purchase. You may request a refund within 30 days from the date of your order. To be eligible for a refund, items must be unused, unworn, and in their original condition with all tags attached.

Refund Process

To initiate a refund, please contact us at contactmadammuse@gmail.com with your order number and reason for the refund. We will provide you with return shipping instructions. Once we receive and inspect your item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

Shipping Costs

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Exceptions

The following items are not eligible for refunds: clearance or final sale items (clearly marked as such), custom or personalized products, intimates or swimwear that have been worn, and items damaged due to customer misuse. We reserve the right to refuse refunds for items that do not meet our return conditions.

Defective Products

If you receive a defective or damaged item, please notify us immediately at contactmadammuse@gmail.com. We will arrange for a replacement or full refund at no cost to you, including return shipping.